Privacy Policy

Centro Medico Gessner | Privacy Policy (English) Page 1
Privacy Policy | Centro Medico Gessner
Effective Date: February 13, 2026
Centro Medico Gessner (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how
we collect, use, share, and protect information when you visit our website, contact us, or use our
online services.
Clinic Contact Information
Centro Medico Gessner
3740 South Gessner Rd, Houston, TX 77063
Phone: (346) 406-5091
Languages: Spanish / English
1) Scope: Website Privacy vs. Medical Privacy (HIPAA)
This Privacy Policy applies to information collected through our website and online
communications.
If you become a patient, our use and disclosure of your Protected Health Information (PHI) is
governed by our Notice of Privacy Practices (HIPAA notice), which may be provided in-office
and/or through patient intake materials.
Important: Please do not submit highly sensitive medical information through general website
forms unless the form specifically requests it and is intended for that purpose.
2) Information We Collect
We may collect the following categories of information:
A. Information you provide directly

• Name, phone number, email address
• Appointment requests and preferred times
• Messages you send through contact forms, chat, or email
• Any information you choose to include in your message (which may include health-related
  details)
  B. Information collected automatically
• Device and browser data (IP address, browser type, operating system)
• Website usage data (pages visited, time on site, referring/exit pages)
• Approximate location (city/state) inferred from IP
• Cookies and similar tracking technologies (see Section 6)
  C. Information from third parties (if used)
• Scheduling/booking tools, analytics providers, advertising platforms, or embedded maps/videos
  may collect data as described in their own policies.
  3) How We Use Information
  We may use your information to:
• Respond to inquiries and provide customer support
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• Schedule, confirm, and manage appointments
• Send administrative messages (confirmations, reminders, changes)
• Improve our website, services, and user experience
• Maintain security, prevent fraud, and troubleshoot issues
• Comply with legal obligations
  4) Text Messages (SMS) and Phone Calls
  If you provide your phone number, you may receive calls or text messages related to your
  request or appointment (e.g., confirmations, reminders, changes). Message and data rates may
  apply depending on your carrier.
  Opt-out: You can opt out of non-essential SMS at any time by replying STOP (if applicable) or by
  calling us at (346) 406-5091. We do not sell your phone number.
  5) How We Share Information
  We do not sell your personal information. We may share information in limited situations:
• Service providers who help us operate our website or communications (hosting, analytics,
  scheduling, messaging). They are permitted to use information only to provide services to us.
• Legal and compliance when required by law, court order, or to protect rights, safety, and
  security.
• Business transfers in the event of a merger, acquisition, or asset sale (information may be
  transferred as part of that transaction).
  If any service provider handles PHI on our behalf, we take steps to use appropriate protections
  (including Business Associate Agreements where required).
  6) Cookies and Analytics
  Our website may use cookies and similar technologies to:
• Remember preferences
• Measure traffic and performance
• Understand how visitors use our site
  You can control cookies through your browser settings. Disabling cookies may affect site
  functionality. If we use analytics tools (e.g., Google Analytics), those tools may collect usage data
  and set their own cookies.
  7) Advertising and Tracking (If Applicable)
  If we run online ads, we or our partners may use tracking technologies to measure ad
  performance. This can include showing you ads on other websites. You may be able to limit
  interest-based advertising through device settings and industry opt-out tools (varies by platform).
  8) Data Security
  We use reasonable administrative, technical, and physical safeguards designed to protect your
  information. However, no method of transmission or storage is 100% secure. Please avoid
  sending sensitive medical or financial details through unencrypted email or general forms.
  9) Data Retention
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  We keep information only as long as reasonably necessary for the purposes described in this
  policy, and as required by law. Patient medical records (if applicable) are retained according to
  legal and regulatory requirements.
  10) Your Choices and Rights
  Depending on your circumstances and applicable law, you may request to:
• Access, correct, or update your contact information
• Ask us to delete certain information (subject to legal/medical record requirements)
• Opt out of marketing communications (if any are sent)
  To make a request, call (346) 406-5091.
  11) Children’s Privacy
  Our website is not intended for children under 13, and we do not knowingly collect personal
  information from children under 13 through the website.
  12) External Links
  Our site may link to third-party websites (maps, social media, videos). We are not responsible for
  their privacy practices. Review those policies separately.
  13) Changes to This Privacy Policy
  We may update this policy from time to time. The Effective Date at the top indicates when it was
  last revised. Continued use of our site after updates means you accept the revised policy.
  14) Contact Us
  If you have questions about this Privacy Policy, contact:
  Centro Medico Gessner — (346) 406-5091
  3740 South Gessner Rd, Houston, TX 77063